# Your helpdesk. Worked from your agent. Source: https://corespeed.io/integrations/gorgias Connect Gorgias to Claude Code, Codex, Cursor or any MCP agent through CoreSpeed. Your agent works a view, reads a ticket’s messages and the customer behind it, and asks Gorgias which macros fit before it drafts an answer. It connects through Gorgias sign-in or a REST API key, and sending a reply is a separate call that approvals can hold. ## Set up an agent Give your agent this line: `set up https://corespeed.io/SKILL.md (read it raw, e.g. with curl)` It fetches the skill at https://corespeed.io/SKILL.md, adds the CoreSpeed MCP server, signs you in (or up), and keeps the skill for next time. Connect Gorgias after setup. Access follows the connected account and its permissions. Create an account: https://app.corespeed.io/sign-up ## Start from the view. End with a draft Have your agent read the tickets in a view, pick the macro Gorgias ranks first, and draft the reply. You decide what is sent. You ask your agent: "Open our Where is my order view in Gorgias. Read the oldest ticket, find the macro that fits, and draft a reply. Do not send it." It calls CoreSpeed: - `gorgias__list_view_items`: ok, 418 ms - `gorgias__list_messages`: ok, 376 ms - `gorgias__list_macros`: ok, 341 ms It reads from: Gorgias. ### Ticket brief: Order 1042, ready to answer. The carrier delivered order 1042 to the wrong ZIP code. Your Lost package macro fits this case. **Before you reply** - Confirm Stewart’s shipping address. - Decide on a replacement or a refund. **Draft reply** - Hi Stewart, sorry your order went astray. The carrier left it at the wrong address. Can you confirm your shipping address so we can make it right? _Illustrative ticket and draft · Nothing sent from Gorgias_ All connectors: https://corespeed.io/docs/connectors ## Fewer copy-pastes. Faster first replies Requests you can make once Gorgias is connected. The data is fictional. ### Work a view Where is my order? · A view, read in place - Open: 3 tickets about late orders - Oldest: Order 1042, marked delivered - Read only · Nothing reassigned ### Catch up on a ticket Ticket #18204 · the short version · Ticket summary - Customer says: Marked delivered, nothing arrived - Suggested macro: Lost package: replacement - Macros ranked for this ticket ### Hold a promise to a customer A reply, waiting · CoreSpeed approvals - Tool: Send a reply - Rule: Ask before promising a replacement - Ask Full example: https://corespeed.io/solutions/agent-approvals (Markdown: https://corespeed.io/solutions/agent-approvals.md) ## Keep your agent. Bring your work One CoreSpeed account, across compatible agents. 1. **Set up CoreSpeed**: Give your agent the setup line. It adds CoreSpeed and signs you in. 2. **Connect Gorgias**: Authorize the account and the content you need. 3. **Start with one task**: Ask for a summary, a brief, or a draft. Review the answer. Setup guides: Claude Code https://corespeed.io/docs/mcp#claude-code · Codex https://corespeed.io/docs/mcp#codex · Cursor https://corespeed.io/docs/mcp#cursor ## Questions ### Can my agent send replies in Gorgias? Yes, with a separate call that sends a reply or adds an internal note. Approvals can hold that call for a person first. ### How does the connection sign in? Through Gorgias sign-in, or with your subdomain, account email, and a REST API key. Access matches that user’s helpdesk role. ### Can it read satisfaction scores? Yes. It lists satisfaction surveys and their scores, for the whole helpdesk or for one ticket. ### Do I have to switch agents? No. CoreSpeed adds tools to the agent you already use: Claude Code, Codex, Cursor, or another MCP client. Each one signs in once. ### Can my agent access every account in our organization? No. Access follows your CoreSpeed identity, each connection's visibility, and the app's own permissions. Personal connections stay private. ### Does this work without connecting an account? No. Connect the app's account first; your CoreSpeed workspace shows what each app needs. The examples on this page use fictional data. All connectors: https://corespeed.io/docs/connectors Every tool and price: https://corespeed.io/catalog/gorgias ## Related pages - [Approval gates for AI agent tool actions](https://corespeed.io/solutions/agent-approvals): Set approval policies for writes through CoreSpeed. Review held tool actions while your team keeps using its preferred agents. - [Zendesk for Claude Code, Codex, and Cursor](https://corespeed.io/integrations/zendesk): Bring Zendesk tickets into your agent. Search the queue, read the history, preview a macro, and draft a reply you review. - [Zoho Desk for Claude Code, Codex, and Cursor](https://corespeed.io/integrations/zoho-desk): Bring Zoho Desk tickets and your knowledge base into your agent. Catch up on a ticket, find the article, and draft the reply. ## Sources - Connectors: https://corespeed.io/docs/connectors - Gorgias: The ticket object: https://developers.gorgias.com/reference/the-ticket-object - Gorgias: Create a ticket message: https://developers.gorgias.com/reference/create-ticket-message - Gorgias: Access tokens and API keys: https://developers.gorgias.com/docs/access-tokens-api-keys Reviewed 2026-11-10. ## Links - Product overview: https://corespeed.io/ (Markdown: https://corespeed.io/index.md) - All integrations: https://corespeed.io/integrations (Markdown: https://corespeed.io/integrations.md) - Documentation: https://corespeed.io/docs - Pricing: https://corespeed.io/pricing (Markdown: https://corespeed.io/pricing.md)