# Every conversation. One agent away. Source: https://corespeed.io/integrations/intercom Connect Intercom to Claude Code, Codex, Cursor or any MCP agent through CoreSpeed. Your agent searches conversations, reads every part of one, looks up the contact and their notes, and checks your Help Center articles before it drafts an answer. Replying, tagging, closing or assigning a conversation is a separate call that approvals can hold for a person. ## Set up an agent Give your agent this line: `set up https://corespeed.io/SKILL.md (read it raw, e.g. with curl)` It fetches the skill at https://corespeed.io/SKILL.md, adds the CoreSpeed MCP server, signs you in (or up), and keeps the skill for next time. Connect Intercom after setup. Access follows the connected account and its permissions. Create an account: https://app.corespeed.io/sign-up ## Know the history. Know the policy Have your agent read the conversation, the teammate notes, and the Help Center article. You get a reply that matches what you publish. You ask your agent: "Find the open Intercom conversations about duplicate charges. Read the latest one, check our refund article, and draft a reply. Do not send it." It calls CoreSpeed: - `intercom__search_conversations`: ok, 446 ms - `intercom__get_conversation`: ok, 402 ms - `intercom__list_articles`: ok, 365 ms It reads from: Intercom. ### Conversation brief: Jessica, without the reread. Jessica was charged twice on October 3. Your article says duplicate charges are refunded in full. **Before you reply** - Issue the refund in your billing system. - Then send the reply below. **Draft reply** - Hi Jessica, sorry about the double charge. We’ve refunded the duplicate. It reaches your card in 5 to 10 business days. _Illustrative conversation and draft · Nothing sent from Intercom_ All connectors: https://corespeed.io/docs/connectors ## Answer once. Answer well Requests you can make once Intercom is connected. The data is fictional. ### Catch up on a conversation Billing · duplicate charge · Conversation summary - Customer asks: Refund one of two October charges - Already known: Both charges are on the same day - The thread and the notes, together ### Answer from your Help Center What does our article say? · Help Center context - Policy: Duplicate charges are refunded in full - Timing: 5 to 10 business days - The answer matches the article ### Hold a refund reply A reply, waiting · CoreSpeed approvals - Tool: Reply to a conversation - Rule: Ask before replying about a refund - Ask Full example: https://corespeed.io/solutions/agent-approvals (Markdown: https://corespeed.io/solutions/agent-approvals.md) ## Keep your agent. Bring your work One CoreSpeed account, across compatible agents. 1. **Set up CoreSpeed**: Give your agent the setup line. It adds CoreSpeed and signs you in. 2. **Connect Intercom**: Authorize the account and the content you need. 3. **Start with one task**: Ask for a summary, a brief, or a draft. Review the answer. Setup guides: Claude Code https://corespeed.io/docs/mcp#claude-code · Codex https://corespeed.io/docs/mcp#codex · Cursor https://corespeed.io/docs/mcp#cursor ## Questions ### Is this a chatbot inside Intercom? No. It brings Intercom tools into your own agent, such as Claude Code, Codex, or Cursor. Your customers do not talk to it. ### Can my agent reply to customers? Yes, with a separate call that replies as an admin or adds an internal note. Approvals can hold that call for a person first. ### Can it read and edit Help Center articles? It lists and reads Help Center articles. Creating, updating, or deleting an article is a separate call. ### Do I have to switch agents? No. CoreSpeed adds tools to the agent you already use: Claude Code, Codex, Cursor, or another MCP client. Each one signs in once. ### Can my agent access every account in our organization? No. Access follows your CoreSpeed identity, each connection's visibility, and the app's own permissions. Personal connections stay private. ### Does this work without connecting an account? No. Connect the app's account first; your CoreSpeed workspace shows what each app needs. The examples on this page use fictional data. All connectors: https://corespeed.io/docs/connectors Every tool and price: https://corespeed.io/catalog/intercom ## Related pages - [Approval gates for AI agent tool actions](https://corespeed.io/solutions/agent-approvals): Set approval policies for writes through CoreSpeed. Review held tool actions while your team keeps using its preferred agents. - [Help Scout for Claude Code, Codex, and Cursor](https://corespeed.io/integrations/helpscout): Bring Help Scout conversations, customers, and Docs into your agent. Find the pattern and the gap in your docs. Read-only. - [Zendesk for Claude Code, Codex, and Cursor](https://corespeed.io/integrations/zendesk): Bring Zendesk tickets into your agent. Search the queue, read the history, preview a macro, and draft a reply you review. ## Sources - Connectors: https://corespeed.io/docs/connectors - Intercom: Conversations API: https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations - Intercom: Reply to a conversation: https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations/replyconversation Reviewed 2026-11-10. ## Links - Product overview: https://corespeed.io/ (Markdown: https://corespeed.io/index.md) - All integrations: https://corespeed.io/integrations (Markdown: https://corespeed.io/integrations.md) - Documentation: https://corespeed.io/docs - Pricing: https://corespeed.io/pricing (Markdown: https://corespeed.io/pricing.md)