# Triage the queue. Keep the record straight.

Source: https://corespeed.io/integrations/servicenow

Connect ServiceNow to Claude Code, Codex, Cursor or any MCP agent through CoreSpeed. Your agent lists and filters incidents, problems and change requests, reads knowledge articles, and finds service catalog items. It acts as a dedicated integration user, within that user’s ACLs, and updating an incident or ordering a catalog item is a separate call that approvals can hold.

## Set up an agent

Give your agent this line: `set up https://corespeed.io/SKILL.md (read it raw, e.g. with curl)`

It fetches the skill at https://corespeed.io/SKILL.md, adds the CoreSpeed MCP server, signs you in (or up), and keeps the skill for next time. Connect ServiceNow after setup. Access follows the connected account and its permissions. Create an account: https://app.corespeed.io/sign-up

## Read the incident. Find the fix

Have your agent pull the open incidents, read the worst one, and match it to a knowledge article. You get a work note to review.

You ask your agent: "List the open P1 and P2 incidents in ServiceNow. Read the VPN one, find a matching knowledge article, and draft a work note. Do not update anything."

It calls CoreSpeed:

- `servicenow__list_incidents`: ok, 512 ms
- `servicenow__get_incident`: ok, 398 ms
- `servicenow__list_knowledge_articles`: ok, 446 ms

It reads from: ServiceNow.

### Incident brief: INC0010231, with a known fix.

The Austin VPN drops started with Monday’s client update. A published article covers the reset.

**Draft work note**

- Matches the known issue after the client update. Ask affected users to reset the VPN client profile, then confirm.

**Still open**

- Whether the update should be rolled back for the office.

_Illustrative incident and note · Nothing changed in ServiceNow_

All connectors: https://corespeed.io/docs/connectors

## Less console time. Faster resolution

Requests you can make once ServiceNow is connected. The data is fictional.

### Triage the queue

P1 and P2 incidents · An encoded query, read in place

- In progress: VPN drops in one office
- New: Email delays for finance
- Read only · Nothing reassigned

### Find the known fix

Is there an article? · Knowledge base

- Article: Reset the VPN client profile
- State: Published
- Published articles only, on request

### Hold a catalog order

An order, waiting · CoreSpeed approvals

- Tool: Order a catalog item
- Rule: Ask before ordering from the catalog
- Ask

Full example: https://corespeed.io/solutions/agent-approvals (Markdown: https://corespeed.io/solutions/agent-approvals.md)

## Keep your agent. Bring your work

One CoreSpeed account, across compatible agents.

1. **Set up CoreSpeed**: Give your agent the setup line. It adds CoreSpeed and signs you in.
2. **Connect ServiceNow**: Authorize the account and the content you need.
3. **Start with one task**: Ask for a summary, a brief, or a draft. Review the answer.

Setup guides: Claude Code https://corespeed.io/docs/mcp#claude-code · Codex https://corespeed.io/docs/mcp#codex · Cursor https://corespeed.io/docs/mcp#cursor

## Questions

### Whose permissions does my agent use in ServiceNow?

A dedicated integration user’s. You give CoreSpeed the instance URL and that user’s credentials; access follows its ACLs.

### Can my agent change records?

Yes, with separate calls that create or update incidents, problems, changes, and knowledge articles. Approvals can hold any of them for a person.

### What happens when it orders a catalog item?

The order starts the item’s fulfilment flow in ServiceNow, which may create its own approvals and tasks.

### Do I have to switch agents?

No. CoreSpeed adds tools to the agent you already use: Claude Code, Codex, Cursor, or another MCP client. Each one signs in once.

### Can my agent access every account in our organization?

No. Access follows your CoreSpeed identity, each connection's visibility, and the app's own permissions. Personal connections stay private.

### Does this work without connecting an account?

No. Connect the app's account first; your CoreSpeed workspace shows what each app needs. The examples on this page use fictional data. All connectors: https://corespeed.io/docs/connectors

Every tool and price: https://corespeed.io/catalog/servicenow

## Related pages

- [Approval gates for AI agent tool actions](https://corespeed.io/solutions/agent-approvals): Set approval policies for writes through CoreSpeed. Review held tool actions while your team keeps using its preferred agents.
- [Zendesk for Claude Code, Codex, and Cursor](https://corespeed.io/integrations/zendesk): Bring Zendesk tickets into your agent. Search the queue, read the history, preview a macro, and draft a reply you review.
- [Zoho Desk for Claude Code, Codex, and Cursor](https://corespeed.io/integrations/zoho-desk): Bring Zoho Desk tickets and your knowledge base into your agent. Catch up on a ticket, find the article, and draft the reply.

## Sources

- Connectors: https://corespeed.io/docs/connectors
- ServiceNow: Table API: https://www.servicenow.com/docs/r/api-reference/rest-apis/c_TableAPI.html
- ServiceNow: Basic authentication: https://www.servicenow.com/docs/r/api-reference/web-services/c_BasicAuthentication.html

Reviewed 2026-11-10.

## Links

- Product overview: https://corespeed.io/ (Markdown: https://corespeed.io/index.md)
- All integrations: https://corespeed.io/integrations (Markdown: https://corespeed.io/integrations.md)
- Documentation: https://corespeed.io/docs
- Pricing: https://corespeed.io/pricing (Markdown: https://corespeed.io/pricing.md)