Gorgias
Run support workflows in a Gorgias helpdesk: read and write tickets, messages, tags, customers, views, macros, teams, and satisfaction surveys.
Tools28
gorgias__get_accountFreeGet the connected Gorgias account, including its domain and account-wide settings.Get the connected Gorgias account, including its domain and account-wide settings.
gorgias__get_current_userFreeGet the helpdesk user the connection acts as (Gorgias user id 0 resolves to the current user).Get the helpdesk user the connection acts as (Gorgias user id 0 resolves to the current user).
gorgias__list_ticketsFreeList tickets with cursor pagination, optionally restricted to a customer, a view, a rule, or specific ticket ids.List tickets with cursor pagination, optionally restricted to a customer, a view, a rule, or specific ticket ids.
gorgias__get_ticketFreeGet one ticket by id, optionally expanding relationships such as custom_fields.Get one ticket by id, optionally expanding relationships such as custom_fields.
gorgias__create_ticketFreeCreate a ticket. `messages` is required by Gorgias and must contain at least the first message of the conversation.Create a ticket. `messages` is required by Gorgias and must contain at least the first message of the conversation.
gorgias__update_ticketFreeUpdate a ticket's status, priority, assignee, tags, customer, or other fields.Update a ticket's status, priority, assignee, tags, customer, or other fields.
gorgias__delete_ticketFreeDelete a ticket permanently.Delete a ticket permanently.
gorgias__list_messagesFreeList ticket messages with cursor pagination, optionally for a single ticket.List ticket messages with cursor pagination, optionally for a single ticket.
gorgias__get_messageFreeGet one message of a ticket by id.Get one message of a ticket by id.
gorgias__create_messageFreeSend a reply or add an internal note to a ticket. Leave `sent_datetime` empty to let Gorgias send it; use channel/via `internal-note` for a private note.Send a reply or add an internal note to a ticket. Leave `sent_datetime` empty to let Gorgias send it; use channel/via `internal-note` for a private note.
gorgias__list_customersFreeList customers with cursor pagination and optional email, name, external id, language, timezone, view or channel filters.List customers with cursor pagination and optional email, name, external id, language, timezone, view or channel filters.
gorgias__get_customerFreeGet one customer by id, optionally expanding relationships.Get one customer by id, optionally expanding relationships.
gorgias__create_customerFreeCreate a customer. Gorgias requires `channels` — at least one contact channel such as { type: "email", address: "a@b.co" }.Create a customer. Gorgias requires `channels` — at least one contact channel such as { type: "email", address: "a@b.co" }.
gorgias__update_customerFreeUpdate a customer's name, email, channels, language, timezone, or external id.Update a customer's name, email, channels, language, timezone, or external id.
gorgias__list_usersFreeList helpdesk users with cursor pagination and optional email, role or free-text search filters.List helpdesk users with cursor pagination and optional email, role or free-text search filters.
gorgias__get_userFreeGet one helpdesk user by id.Get one helpdesk user by id.
gorgias__list_teamsFreeList helpdesk teams with cursor pagination.List helpdesk teams with cursor pagination.
gorgias__list_tagsFreeList tags with cursor pagination and an optional name search.List tags with cursor pagination and an optional name search.
gorgias__create_tagFreeCreate a tag. Tag names are case sensitive.Create a tag. Tag names are case sensitive.
gorgias__list_ticket_tagsFreeList all tags on a ticket.List all tags on a ticket.
gorgias__add_ticket_tagsFreeAdd tags to a ticket by name or id.Add tags to a ticket by name or id.
gorgias__remove_ticket_tagsFreeRemove tags from a ticket by name or id.Remove tags from a ticket by name or id.
gorgias__list_viewsFreeList ticket views with cursor pagination.List ticket views with cursor pagination.
gorgias__list_view_itemsFreeList the tickets currently matching a view, ordered by the view's own sort.List the tickets currently matching a view, ordered by the view's own sort.
gorgias__list_macrosFreeList macros, optionally scoped to a ticket or message for ranked suggestions.List macros, optionally scoped to a ticket or message for ranked suggestions.
gorgias__list_satisfaction_surveysFreeList satisfaction surveys with cursor pagination, optionally for a single ticket.List satisfaction surveys with cursor pagination, optionally for a single ticket.
gorgias__list_custom_fieldsFreeList custom field definitions for an object type (Gorgias requires object_type).List custom field definitions for an object type (Gorgias requires object_type).
gorgias__searchFreeSearch agents, customers, customer channels, teams, tags or integrations by text. POST is the vendor's method for this read-only query, so it bills as a read.Search agents, customers, customer channels, teams, tags or integrations by text. POST is the vendor's method for this read-only query, so it bills as a read.
