A support agent that issues refunds, with a person on the big ones
A worked example. A support agent reads the ticket, checks the charge in Stripe and issues the refund. Refunds over $100 pause for a person in Slack.
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approvals
← All postsExactly once: how an approved agent action runs with frozen arguments
A held call is frozen, the agent waits on one id, and approval hands the call to that waiting request once. Re-sending the call makes a second card.
How to write your first approval policy (with examples)
Write three kinds of sentence (fine, ask, never), pick a default behavior, run Test policy, connect Slack and turn the gate on. Reads are never gated.
Smart Approval vs client-side permission prompts
Claude Code's auto mode and Codex's Approve for me guard one client. Smart Approval gates the tools for every client. When each one is the right choice.
What does human-in-the-loop mean for AI agents in 2026?
Human-in-the-loop means a person decides named actions before they run, under a policy written in advance. Reads never wait, and an approved call runs once.
What is a plain-English approval policy?
Sentences, read in full for every write an agent makes. Every save is a version, Test policy runs a hypothetical call, and a default you pick covers the gaps.
Why reads are never gated: designing an approval gate people keep on
A gate that asks about everything gets switched off. Smart Approval judges writes only, lets reads through, and never lets a failed evaluation run a write.
Introducing Smart Approval
Decide which of your agents' actions need your sign-off. Everything else keeps running; the ones you named wait for you in Slack, by email or on the dashboard.