IntegrationsServiceNow integration
Triage the queue.Keep the record straight.
Connect ServiceNow to Claude Code, Codex, Cursor or any MCP agent through CoreSpeed. Your agent lists and filters incidents, problems and change requests, reads knowledge articles, and finds service catalog items. It acts as a dedicated integration user, within that user’s ACLs, and updating an incident or ordering a catalog item is a separate call that approvals can hold.
Less console time.Faster resolution.
Requests you can make once ServiceNow is connected. The data is fictional.
- ServiceNowIncidents · P1 and P2
- INC0010231VPN drops for the Austin officeIn progress
- INC0010236Email delays for financeNew
- INC0010240Badge reader offlineOn hold
Triage the queue
Read only · Nothing reassigned
- ServiceNowKnowledge
Reset the VPN client profile
- Applies to the VPN client on company laptops.
- Delete the profile and sign in again.
- Escalate to Network if drops continue.
Find the known fix
Published articles only, on request
Approval requestWaiting
Cursor for Stewart
servicenow__order_catalog_item
“Order a replacement laptop for Jessica.”
Policy: Ask before ordering anything from the service catalog.
ApproveDeny
Hold a catalog order
Ask
Read the incident.Find the fix.
Have your agent pull the open incidents, read the worst one, and match it to a knowledge article. You get a work note to review.
Reads fromServiceNow
All connectors →List the open P1 and P2 incidents in ServiceNow. Read the VPN one, find a matching knowledge article, and draft a work note. Do not update anything.
servicenow__list_incidentsok
3 open P1 and P2 incidents
Keep your agent.Bring your work.
One CoreSpeed account, across compatible agents.
- 1
Set up CoreSpeed
Give your agent the setup line. It adds CoreSpeed and signs you in.
- 2
Connect ServiceNow
Authorize the account and the content you need.
- 3
Start with one task
Ask for a summary, a brief, or a draft. Review the answer.
Setup guidesClaude CodeCodexCursor